Customer Satisfaction

Warranty

Welcome to Classica's Online Warranty Portal. You may use this portal for the submittal of non-emergency warranty items. If you have a question, contact the warranty department at 704-997-3480, or email warranty@classicahomes.com

Vendor Phone Numbers
Service Guidelines
In an Emergency

Vendor Phone Numbers

TypeCompany NameTelephone Number
Alarm SystemAudio Video Specialties704-357-1287
Alarm SystemCPI SecurityService: 800-948-7133
Install: 704-807-3145
AppliancesQueen City TV & Appliance704-391-6005
704-391-6001
Audio VideoAudio Video Specialties704-357-1287
ElectricalSimpson Electric Co704-821-5200
FlooringOutlook Flooring803-329-1132
Garage DoorsAssa Abloy Entrance Systems980-201-3667
Heating & AirMTB Mechanical704-321-9250
Home Owner's Assoc.Hawthorne Management704-377-0114
Home Owner's Assoc.Kuester Management Group704-973-9019
Landscaping & IrrigationParagon Landscape Management704-392-4097
Landscaping & IrrigationG & G Landscape & Irrigation704-543-1910
Low Pressure Sewer PumpMcCall Brothers704-399-1509
Pest ControlHome Team Pest Defense704-509-9525
PlumbingPrice Brothers, Inc704-588-6110
RooferAdvance Roofing and Exteriors704-999-4130
Septic SystemAlternative Septic Services803-242-2639
Specialty WiringAudio Video Specialties704-357-1287

Warranty Service Guidelines

In general, the Warranty is a commitment that materials and workmanship are warranted for one year from the time of closing. While we strive to build a defect-free home, we are realistic enough to know that, with repeated use, an item in the home may fail to perform as it should. When this occurs, we will make necessary corrections so the item meets our warranty guidelines. In support of this commitment, Classica Homes provides you with a limited warranty.
 

  • A Classica Homes home is a dynamic product that requires care which should be maintained by the owner.
  • For a Classica Homes Signature Home, licensed builders and professionals have pre-selected specific products or selections to complete your home.
  • Materials used to build and finish your home should only be expected to perform within their individual natural ability.

Our warranty service system is designed based on your written report of non-emergency items. This provides you with the maximum protection and allows us to operate efficiently, thereby providing faster service to all homeowners. Emergency reports are the only service requests we accept by phone. Please submit all non-emergency service requests at the bottom of this page.
 

Warranty Service Guidelines

 
Owning a Classica Home ensures you a timely response to your warranty requests. Please review the Classica Homes Warranty Process and Performance Standards found at the bottom of this page before submitting your service request.
 

Post-Closing Warranty Manager/Owner Follow-up Meeting

 
At the Homeowner's request, a post closing meeting will be scheduled to review the Classica Homes Warranty Process and Performance Standards and outline the process of warranty service and checklists. A Classica Representative will schedule a time at your convenience to explain the warranty coverage and process in order to better serve our clients.
 

Warranty Service Requests

 
For your convenience, and in order for our service program to operate at maximum efficiency, we suggest that you wait 60 days before submitting a warranty list for non-emergency items. This allows sufficient time for you to become settled in your new home and to use most components repeatedly.
 

  • For better response and cycle time, we require that you submit warranty requests online using the Warranty Submittal Portal below.
  • A Warranty representative will contact you to schedule a meeting to review the list of items, if needed, upon receipt of home owners concerns and to agree upon a scope of repair work.
  • Our Warranty representatives and/or Trade Partner(s) will contact you to try and schedule a convenient time to begin repairs for both our team and trade partners.
  • These same Warranty service procedures will continue throughout your Limited Warranty Agreement as outlined within this Warranty Process.

In the Case of an Emergency

While emergency warranty situations are rare, when they occur, prompt response is essential. An emergency is a condition that if not immediately repaired may cause danger to the home or its occupants.
 

Our trade contractors or local utility companies provide emergency responses to the following conditions. Emergencies include:

  • Total loss of heat when outside temperature is below 50 degrees F
  • Total loss of electricity
  • Total loss of water
  • A plumbing leak that requires the entire water supply to be shut off
  • A gas leak
  • Or any situation that endangers the occupants of the home.

If you are within your One Year Workmanship Warranty Period or if you have a Ten Year Structural Defect Warranty and you have a coverage Emergency, you should contact Classica Homes immediately during normal business hours. After hours, or on weekends or holidays, call the necessary trade contractor or utility company directly. Their phone numbers are listed under the Vendor Phone Numbers on this page page and/or on the Emergency Phone Numbers sheet you receive at orientation.
 

If you are unable to contact us for emergency authorization, 1) you must make minimal repairs until authorization for more extensive repairs has been approved by your builder, 2) you must take action in order that further damage can be mitigated, and 3) you must report the emergency to Classica Homes on the next business day.
 

Please note: Any unauthorized repairs will not be reimbursed unless you have followed the above procedures.
 

Warranty

Login

Please enter your login credentials. You will have received your credentials on a laminated sheet from your closing coordinator and as a printed sheet in the blue folder from your builder.


* Pages beyond this login are best viewed on a tablet or PC as they have not been optimized for browsing by phone.
 

Login Name

Password

Warranty Process and Performance Standards

Click any file name to view the document. (Requires Adobe Reader)

2022-08-01 - Warranty Process and Performance Standards

2015-05-04 - Warranty Process and Performance Standards

2012-10-03 - Home Buyers Warranty - 2-10
 

Warranty Department Hours

Administrative staff: M-F, 8:00am - 4:00pm

Inspection appointments: M-F, 8:00am - 3:00pm

Work appointments: M-F, 8:00am - 3:00pm

Contact Us
Join Interest List
©2022 Classica Homes. All rights reserved.

Building hand-crafted homes throughout the Charlotte, North Carolina Area

Charlotte NC, Huntersville NC, Cornelius NC, Concord NC, Fort Mill SC, Lancaster SC