Warranty
What To Do in the Case of an Emergency
While emergency warranty situations are rare, when they occur, prompt response is essential. An emergency is a condition that if not immediately repaired may cause danger to the home or its occupants.
Our trade contractors or local utility companies provide emergency responses to the following conditions. Emergencies include:
- Total loss of heat when outside temperature is below 50 degrees F
- Total loss of electricity
- Total loss of water
- A plumbing leak that requires the entire water supply to be shut off
- A gas leak
- Or any situation that endangers the occupants of the home.
If you are within your One Year Workmanship Warranty Period or if you have a Ten Year Structural Defect Warranty and you have a coverage Emergency, you should contact Classica Homes immediately during normal business hours. After hours, or on weekends or holidays, call the necessary trade contractor or utility company directly. Their phone numbers are listed below and/or on the Emergency Phone Numbers sheet you receive at orientation.
If you are unable to contact us for emergency authorization, 1) you must make minimal repairs until authorization for more extensive repairs has been approved by your builder, 2) you must take action in order that further damage can be mitigated, and 3) you must report the emergency to Classica Homes on the next business day.
Please note: Any unauthorized repairs will not be reimbursed unless you have followed the above procedures.
What To Do for a Non-Emergency
Submit your list of items by logging in above. Your Log-in and Password are provided on the same list as the Emergency Numbers given to you at you home orientation and your home closing.
The many details of warranty coverage can be confusing. We hope this summary of key points will help. If you do not know whom to contact, call our office or email warranty@classicahomes.com and we will guide you.
Warranty Hours
- Administrative staff: M-F, 8:00 am-4:00 pm
- Inspection appointments: M-F, 8:00 am-3:00 pm
- Work appointments: M-F, 8:00 am-3:00 pm
Useful Phone Numbers
| Type | Company Name | Telephone Number |
|---|---|---|
| Alarm System | Audio Video Specialties | 704-357-1287 |
| Alarm System | CPI Security | Service: 800-948-7133 Install: 704-807-3145 |
| Appliances | Queen City TV & Appliance | 704-391-6005 704-391-6001 |
| Audio Video | Audio Video Specialties | 704-357-1287 |
| Electrical | Simpson Electric Co | 704-821-5200 |
| Flooring | Outlook Flooring | 803-329-1132 |
| Garage Doors | Assa Abloy Entrance Systems | 980-201-3667 |
| Heating & Air | MTB Mechanical | 704-321-9250 |
| Home Owner's Assoc. | Hawthorne Management | 704-377-0114 |
| Home Owner's Assoc. | Kuester Management Group | 704-973-9019 |
| Landscaping & Irrigation | Paragon Landscape Management | 704-392-4097 |
| Landscaping & Irrigation | G & G Landscape & Irrigation | 704-543-1910 |
| Low Pressure Sewer Pump | McCall Brothers | 704-399-1509 |
| Pest Control | Home Team Pest Defense | 704-509-9525 |
| Plumbing | Price Brothers, Inc | 704-588-6110 |
| Roofer | Advance Roofing and Exteriors | 704-999-4130 |
| Septic System | Alternative Septic Services | 803-242-2639 |
| Specialty Wiring | Audio Video Specialties | 704-357-1287 |
Warranty Process and Performance Standards
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2012-10-03 - Home Buyers Warranty - 2-10
2015-05-04 - Warranty Process and Performance Standards
