What To Do in the Case of an Emergency

While emergency warranty situations are rare, when they occur, prompt response is essential. An emergency is a condition that if not immediately repaired may cause danger to the home or its occupants.

Our trade contractors or local utility companies provide emergency responses to the following conditions. Emergencies include:

  • Total loss of heat when outside temperature is below 50 degrees F
  • Total loss of electricity
  • Total loss of water
  • A plumbing leak that requires the entire water supply to be shut off
  • A gas leak
  • Or any situation that endangers the occupants of the home.

If you are within your One Year Workmanship Warranty Period or if you have a Ten Year Structural Defect Warranty and you have a coverage Emergency, you should contact Classica Homes immediately during normal business hours. After hours, or on weekends or holidays, call the necessary trade contractor or utility company directly. Their phone numbers are listed below and/or on the Emergency Phone Numbers sheet you receive at orientation.

If you are unable to contact us for emergency authorization, 1) you must make minimal repairs until authorization for more extensive repairs has been approved by your builder, 2) you must take action in order that further damage can be mitigated, and 3) you must report the emergency to Classica Homes on the next business day.

Please note: Any unauthorized repairs will not be reimbursed unless you have followed the above procedures.

What To Do for a Non-Emergency

Submit your list of items by logging in above. Your Log-in and Password are provided on the same list as the Emergency Numbers given to you at you home orientation and your home closing.

The many details of warranty coverage can be confusing. We hope this summary of key points will help. If you do not know whom to contact, call our office or email warranty@classicahomes.com and we will guide you.

Warranty Hours

  • Administrative staff: M-F, 8:00 am-4:00 pm
  • Inspection appointments: M-F, 8:00 am-3:00 pm
  • Work appointments: M-F, 8:00 am-3:00 pm

Useful Phone Numbers

TypeCompany NameTelephone Number
Alarm SystemAudio Video Specialties704-357-1287
Alarm SystemCPI SecurityService: 800-948-7133
Install: 704-807-3145
AppliancesQueen City TV & Appliance704-391-6005
Audio VideoAudio Video Specialties704-357-1287
ElectricalSimpson Electric Co704-821-5200
FlooringOutlook Flooring803-329-1132
Garage DoorsAssa Abloy Entrance Systems980-201-3667
Heating & AirMTB Mechanical704-321-9250
Home Owner's Assoc.Hawthorne Management704-377-0114
Home Owner's Assoc.Kuester Management Group704-973-9019
Landscaping & IrrigationParagon Landscape Management704-392-4097
Landscaping & IrrigationG & G Landscape & Irrigation704-543-1910
Low Pressure Sewer PumpMcCall Brothers704-399-1509
Pest ControlHome Team Pest Defense704-509-9525
PlumbingPrice Brothers, Inc704-588-6110
RooferAdvance Roofing and Exteriors704-999-4130
Septic SystemAlternative Septic Services803-242-2639
Specialty WiringAudio Video Specialties704-357-1287


Warranty Process and Performance Standards

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2012-10-03 - Home Buyers Warranty - 2-10

2015-05-04 - Warranty Process and Performance Standards

2022-08-01 - Warranty Process and Performance Standards


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