Welcome to your online Warranty Portal. Please login and use the portal to submit any non-emergency warranty items. Don't hesitate to contact us at warranty@classicahomes.com.
For emergencies after hours, or on weekends or holidays, call the necessary trade contractor or utility company directly. For their contact information, click below on Vendor Numbers or consult the Emergency Phone Numbers sheet you receive at orientation.
Office Hours: M-F, 8am - 4pm
Inspection Hours: M-F, 8am - 3pm
Work Appt Hours: M-F, 8am - 3pm
Questions?
warranty@classicahomes.com
In general, the Warranty is a commitment that materials and workmanship are warranted for one year from the time of closing. While we strive to build a defect-free home, we are realistic enough to know that, with repeated use, an item in the home may fail to perform as it should. When this occurs, we will make necessary corrections so the item meets our warranty guidelines. In support of this commitment, Classica Homes provides you with a limited warranty.
Our warranty service system is designed based on your written report of non-emergency items. This provides you with the maximum protection and allows us to operate efficiently, thereby providing faster service to all homeowners. Emergency reports are the only service requests we accept by phone.
Warranty Service Guidelines
Owning a Classica Home ensures you a timely response to your warranty requests. Please review the Classica Homes Warranty Process and Performance Standards found above before submitting your service request.
Post-Closing Warranty Manager/Owner Follow-up Meeting
At the Homeowner's request, a post closing meeting will be scheduled to review the Classica Homes Warranty Process and Performance Standards and outline the process of warranty service and checklists. A Classica Representative will schedule a time at your convenience to explain the warranty coverage and process in order to better serve our clients.
Warranty Service Requests
For your convenience, and in order for our service program to operate at maximum efficiency, we suggest that you wait 60 days before submitting a warranty list for non-emergency items. This allows sufficient time for you to become settled in your new home and to use most components repeatedly.
While emergency warranty situations are rare, when they occur, prompt response is essential. An emergency is a condition that if not immediately repaired may cause danger to the home or its occupants.
Our trade contractors or local utility companies provide emergency responses to the following conditions. Emergencies include:
If you are within your One Year Workmanship Warranty Period or if you have a Ten Year Structural Defect Warranty and you have a coverage Emergency, you should contact Classica Homes immediately during normal business hours. After hours, or on weekends or holidays, call the necessary trade contractor or utility company directly. Their phone numbers are listed under the Vendor Phone Numbers on this page and/or on the Emergency Phone Numbers sheet you receive at orientation.
If you are unable to contact us for emergency authorization, 1) you must make minimal repairs until authorization for more extensive repairs has been approved by your builder, 2) you must take action in order that further damage can be mitigated, and 3) you must report the emergency to Classica Homes on the next business day.
Please note: Any unauthorized repairs will not be reimbursed unless you have followed the above procedures.
Type | Company Name | Telephone Number |
---|---|---|
Alarm System | Audio Video Specialties | 704-357-1287 |
Alarm System | CPI Security | Service: 800-948-7133 Install: 704-807-3145 |
Appliances | Queen City TV & Appliance | 704-391-6005 704-391-6001 |
Audio Video | Audio Video Specialties | 704-357-1287 |
Electrical | Simpson Electric Co | 704-821-5200 |
Flooring | Outlook Flooring | 803-329-1132 |
Garage Doors | Assa Abloy Entrance Systems | 980-201-3667 |
Heating & Air | MTB Mechanical | 704-321-9250 |
Home Owner's Assoc. | AMG | Ashley.Rammacher@amgworld.com 704-897-8785 |
Home Owner's Assoc. | Hawthorne Management | 704-377-0114 |
Home Owner's Assoc. | Kuester Management Group | 704-973-9019 |
Landscaping & Irrigation | Paragon Landscape Management | 704-392-4097 |
Landscaping & Irrigation | G & G Landscape & Irrigation | warranty@gandglandscape.net 704-440-4471 |
Low Pressure Sewer Pump | McCall Brothers | 704-399-1509 |
Pest Control | Home Team Pest Defense | 704-509-9525 |
Plumbing | Price Brothers, Inc | 704-588-6110 |
Roofer | Advance Roofing and Exteriors | 704-999-4130 |
Septic System | Alternative Septic Services | 803-242-2639 |
Specialty Wiring | Audio Video Specialties | 704-357-1287 |